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Entertainment Reopening

The most current information on cancellations and postponements for entertainment at WinStar World Casino and Resort’s Global Event Center is listed below.

 

For more important information related to our other operational procedures, please click on any of the links below. 

General Reopening Information

Enhanced Cleaning Measures

Stay at WinStar

Gaming and Promotions

WinStar Golf Club and Academy

Dining at WinStar

Shopping at WinStar 

WinStar Convention Center 

 

Check out these other Frequently Asked Questions for the latest details about concerts and shows at WinStar World Casino and Resort. 

POSTPONEMENT & CANCELLATION INFORMATION

We are in constant communication with our artists’ management teams on show status. If a show’s status is changed to canceled, refunds for tickets will be made available to customers at the point of purchase. Refunds will not be available for performances that occur on the original scheduled date. We do our best to communicate any show status changes via email and our official social media channels as quickly as possible once the decision has been made to postpone or cancel.

Tickets previously purchased for postponed shows will be honored on the rescheduled date. If a show’s status is changed to canceled, ticket refunds will be made available at the original point of purchase. Refunds will not be available for performances that occur on the original scheduled date.

TICKET REFUNDS

All refund inquiries will be handled through the original point of sale. If you have questions, please call Ticketmaster at 800-653-8000 or visit ticketmaster.com and select the “REFUND” button in your account.

If you purchased your ticket at the WinStar Box Office, please call 1-800-622-6317 between the hours of 9:00 AM and 11:00 PM, Thursday through Sunday to speak to a representative.

Ticketmaster is the official ticketing agent for WinStar World Casino and Resort. All other ticket sellers are considered third-party agencies. Third-party ticket sellers may have a refund policy. Please contact the third-party ticket seller directly for more information regarding policies about refunds for postponed or rescheduled shows.

Refunds will need to take place through their original point of sale. Ticketmaster is the official ticketing agent for WinStar World Casino and Resort. All other ticket sellers are considered third-party agencies. Please contact the third-party ticket seller directly for more information regarding policies about refunds for postponed or rescheduled shows.

If you purchased through Ticketmaster and prefer to receive a refund, you may request one by calling Ticketmaster at 800-653-8000 or visiting ticketmaster.com and selecting the “REFUND” button in your account. We encourage you to hold your tickets, as they will be honored for the rescheduled date. Ticketmaster is the official ticketing agent for WinStar World Casino and Resort. All other ticket sellers are considered third-party agencies. Third-party ticket sellers may have a refund policy. Please contact the third-party ticket seller directly for more information regarding policies about refunds for postponed or rescheduled shows.

THE ROTUNDA BAR

Entertainment at the Rotunda Bar is suspended until further notice. We will continue to update our website based on current available information.

If you have still have questions about our procedures, please contact us.
WinStar World Casino and Resort is now open! Read important details here.

Click the button below to see what you need to know before you make your next trip.

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