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FAQ

Let’s find the answer.

If you have questions about WinStar World Casino and Resort, chances are you can find an answer here. If you still need help, feel free to contact us.

Club Passport

Just present your WinStar Club Passport Card and ID at the point of sale or download your Passport Rewards directly to the game.

We require proof of ID to redeem Passport Rewards, so don’t worry. If you lose your card, just visit a Players Club desk or kiosk to print a new card.

Head to any Players Club desk or kiosk to receive a new card.

Yes. Your Passport Rewards are safe and sound because your balance is associated with your account number – not an individual card.

“Comp” is short for a “complimentary” (free) product or service. These are issued through Hosts or Players Club desks in special circumstances, while your Passport Rewards accumulate as you play. Passport Rewards are non-cashable, non-transferable rewards. That means you can’t turn them into cash (except by playing with them and winning) and you can’t transfer them to another player.

Passport Rewards are redeemable at:

Feel free to use as many or as few Passport Rewards as you like! They’re yours, after all!

Your Passport Rewards remain on your account for 365 days from the date they are earned.

For the privacy and security of our guests, we only allow the patron whose name is on the account to access the account.

You can use your Passport Rewards for many things throughout WinStar World Casino and Resort, but there are a few exceptions. You cannot use Passport Rewards for gratuity, or to purchase alcohol or tobacco products.

General Info

Yes. WinStar World Hotel is non-smoking, as well as the WinStar Convention Center. Within the casino itself, the Global Event Center, Poker Room, RIO Gaming Plaza and all dining establishments are non-smoking areas.

With the exception of certified service animals such as seeing-eye dogs, pets are not allowed within the casino. This is for the safety of other patrons. Pet-friendly rooms are available at The Inn at WinStar.

We don’t currently offer shuttles or transportation.

Of course! You just need to be a Club Passport member. Please visit any Players Club for more information.

WinStar World Casino and Resort is an Americans with Disability Act compliant establishment, and our patrons’ comfort is of top priority. If you need a wheelchair, please visit our Valet area.

Bars are located throughout WinStar’s gaming floor, as well as within many of our dining establishments.

We’re open to the public 24 hours a day, 365 days a year.

The first step is to become a Club Passport member. You can get started here.

Due to state and federal gaming regulations, you must be at least 18 years old to play at WinStar World Casino and Resort.

We offer continuous free shuttles between the hotel, various locations in the casino, RV Park and The Inn at WinStar. If you’d like to know more about shuttle routes and schedules, you can find that here.

At this time, we do not offer transportation between WinStar and other cities.

WinStar World Casino and Resort
777 Casino Ave
Thackerville, OK 73459

WinStar World Casino and Resort officials receive numerous media requests. We want to ensure members of the media get all the information needed in the most efficient manner possible. You can find a lot of information on our News and Media Hub, such as our History, Media Kits, News Releases and more. For media inquiries, logo and image requests, please contact Koch Communications.

Gaming

WinStar World Casino and Resort offers a constantly changing plethora of more than 8,100 electronic games, nearly 100 table games, a 55-table poker room, bingo and much more. We also offer two areas dedicated to Hot New Games. If you’re looking for something in particular, use our game finder here. If you have questions regarding a specific game, please contact us and we’ll be happy to help.

Simply log in to access or request your Win/Loss statements.

Official promotional rules can be found on each promotion’s page. For more information, please contact us and we’ll be happy to help.

In order to collect a jackpot payout, you must present a valid government issued photo ID, such as a driver’s license, passport, military ID, or alien registration.

Payouts for any jackpot up to $20,000 are handled through our gaming floor attendants and paid immediately. If your jackpot exceeds $20,000, you will receive the remaining portion of your winnings in the form of a check within 7 to 10 business days.

Promotions

Yes, all promotions require you to be a WinStar Club Passport Card member. Signing up is fast, easy and free. Get started today.

Yes, all promotions require you to be present to win.

Start by joining Club Passport. Once you’re a member, the more you play, the more offers and Passport Rewards you’ll receive. Signing up is fast, easy and free. Get started today.

Each promotion has its own start and end date based upon the official rules. Check each promotion’s page to learn more.

As a member of Club Passport, you’ll earn points any time you play with your WinStar Club Passport Card. Earning points allows you to earn entries into promotions and receive Passport Rewards. WinStar World Casino and Resort Passport Rewards are quick, easy to earn and accumulate quickly!

Dining

Reservations are not required to dine in our restaurants, but for some restaurants it is strongly recommended. If you would like to dine at Vino’s, Kirby’s Prime Steakhouse, or Mickey Mantle’s, please navigate to their specific pages for their reservation process. Most reservations can be completed in person. We are also working hard to provide you with new options including an online reservation capability in the near future.