Gaming and Promotions Reopening
The health and safety of our patrons and employees is our number one priority. We continue to closely monitor Centers for Disease Control and Prevention (CDC) guidelines and public health advancements, and we have implemented operational procedures and protocols that you need to know before you make your next trip to WinStar World Casino and Resort.
Daily Operations. WinStar World Casino and Resort occupancy will be limited to 50% of building capacity and is open 24 hours per day. Areas of the casino will close daily from 4:00 AM to 8:00 AM to allow for deep-cleaning using electrostatic spraying techniques with EPA-certified chemicals. Other notable changes to operations include:
- Some electronic games will be relocated to the Global Event Center.
- Promotions and casino events are suspended.
- Table games are open. Limited seating is available at each table and games may be affected during daily deep cleanings.
- Poker is suspended until further notice.
- Off-track betting is now open with limited seating available.
- Bingo is suspended until further notice.
- Complimentary beverage stations will not be self-serve at this time. A casino employee will serve patrons complimentary sodas and coffee from these areas.
- All valet service is suspended until further notice.
- Shuttle service is suspended until further notice.
Enhanced Cleaning and Disinfecting Services. Enhanced cleaning procedures will be followed, including the use of electrostatic sprayers and EPA-certified chemicals during daily closures as well as more frequent manual disinfection processes with EPA-registered disinfectant on high-touch surfaces like electronic games, door handles, railings, elevator buttons, ATMs and other hard surfaces. Hand sanitizer dispensers have been increased and will be placed at guest and employee entrances and exits as well as high-contact areas such as reception areas, ATMs, Players Club kiosks and elevator landings.
Physical Distancing. Guests are advised to practice physical distancing leaving six feet between themselves and people not traveling with them while standing in lines, using elevators or moving around the property. Every other chair will be removed from electronic games on the gaming floor. Table games have limited seating at each table. Restaurant tables and other layouts will be arranged to ensure appropriate physical distancing.
Due to recent notice from the Federal Reserve that coin allocations will at least temporarily be limited, it has become necessary for us to migrate all ticket redemption/ATM kiosks to provide a redeemable ticket for change amounts less than $1.00. These tickets may be retained for a later date, played on a game, redeemed at a cash cage (as supply is available), or donated through our kiosk giving option.
For more important information related to our other operational procedures, please click on any of the links below.
Gaming & Promotions Frequently Asked Questions
All promotions and events are suspended until further notice. We will resume promotions and events when it is determined to be a responsible operational process as well as provides equitable opportunity for all patrons to participate. Updates about promotions and events will be shared via website, social channels, mail and email as more information becomes available.
New offers will be issued to you and will have applicable redemption and expiration dates.
Gaming tickets/vouchers that would have been valid during the temporary closure may be redeemed at Kiosk locations and the Cashiers Cage for up to 14 days after May 27, 2020. After June 10, 2020, expired gaming tickets/vouchers must be redeemed at the Cashiers Cage.
Yes, you will be able to use your Club Passport Card on electronic games.
Your Club Passport Card remained active and your tier status has been maintained. All earned points and entries have been kept in your account.
If maximum capacity is reached, patrons will be asked to wait in clearly marked queue lines that have been set up at the casino entrance and spaced six feet apart to allow for physical distancing as patrons wait to enter the facility. As other individuals leave the facility, individuals in line will be able to enter the building.