We’re thrilled to open our doors and welcome you back to WinStar World Casino and Resort! While we look forward to once again offering the world’s finest gaming experience, your health and safety is our top priority, so things will look a little bit different when you arrive. We’re closely and continuously monitoring Centers for Disease Control and Prevention (CDC) guidelines and have implemented some new procedures and protocols. Here are a few tips so you’re well-equipped to make your next visit a success.
1. New Procedures for Entering the Casino
You can expect a few changes prior to entering WinStar World Casino and Resort. In an effort to implement physical distancing practices, we’re limiting occupancy to 25% of building capacity and are open 24 hours per day. All seven casino entrances will be open to prevent long lines and no matter where you enter, one of our team members will quickly check your temperature prior to entering the building. If your temperature is at or above 100.4°F (38°C), you’ll be asked to return home and seek appropriate medical care.
2. You’ll Need to Wear a Mask
Protective coverings over your nose and mouth are required while you’re in the building. Patrons are asked to bring their own mask.
3. We Have Expanded Our Non-Smoking Sections
In addition to our RIO gaming plaza, which is always non-smoking, we’ve also converted the New York gaming plaza to a temporary non-smoking area. Both gaming plazas have direct entrances from the parking areas, allowing for convenient access for patrons who wish to avoid smoking areas completely.
With that in mind, smoking is still permitted in other areas of the casino. You may make a comfortable adjustment to your mask or face covering for the purpose of eating, drinking and smoking.
4. Jackpot! Your Favorite Games are Still Here
As we continue to practice physical distancing, we have removed every other seat from the gaming floor where physical distancing may not otherwise be possible. Chairs have not been removed from carousel-style games since those naturally allow for more space between people. We want you to continue enjoying the best variety of games around, which is why you still have access to more than 8,500 electronic games including an expansion into our Global Event Center with some of your favorite games. Take a minute to learn more about our gaming and promotions guidelines.
5. We’re Keeping Things Clean
As we continue to follow CDC guidelines to providing a safe and healthy gaming environment, we’ve increased hand sanitizer dispensers and positioned them at all entrances and high-contact areas, such as reception areas, ATMs, Players Club kiosks and elevator landings. Additionally, areas of the casino will close daily from 4:00 AM to 8:00 AM as we deep-clean the gaming floor using EPA-certified cleaning supplies and electrostatic spraying techniques. Throughout the day, we’ll utilize more frequent manual disinfection processes on high-touch surfaces like electronic games, door handles, railings, elevator buttons and other hard surfaces. Learn more about our enhanced cleaning measures.
We appreciate your patience and understanding as we open our doors once again with your health and safety as our top priority. To read more about our operational procedures and ways we’re committed to keeping you safe, check out our reopening guidelines.